How to Set Up an AI-Powered Tier 1 Support Bot
- Anup Ghosh
- Jul 7
- 1 min read
Summary
MSPs can use AI chatbots to handle routine tickets — password resets, printer issues, onboarding guides — and slash response times. This post shows how to build one using Microsoft Copilot, ChatGPT, or Tidio.
Power Up Your Techs
The average MSP help desk drowns in routine tickets. AI can handle the boring stuff — and free your team to focus on what matters -- supporting your clients' business goals.
Start with these quick wins:
Password resets (auto-email responses with links)
Printer troubleshooting (flowchart-style AI answers)
Onboarding checklists (auto-generated from templates)
Tools to learn:
ChatGPT + Zapier: For custom flows from ticket to resolution
Microsoft Copilot: Deeply integrated for M365-heavy clients
Tidio or Intercom: Plug-and-play AI bots for your website
Don’t try to replace your techs — empower them. AI is your new Tier 0. Need help? No worries, ThreatMate can help you on your AI journey.
